Grievance Redressal Cell

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The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.They can state their grievance regarding any academic and non- academic matter within the campus through the online or suggestion box. The institution aims at solving the grievances of the students within stipulated time.


Objectives:

The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.


Mechanism of the GRC:

  • 1. Grievance redressal committee (GRC) shall consider only individual grievances of specific nature of students and staff.
  • 2. The GRC shall not consider any grievance of general applicability or of collective nature of raised collectively by more than one employee/student.
  • 3. Post receipt of the complaint/application the committee will decide on the merit of case regarding scope of further discussion investigation and act promptly.
  • 4. The GRC may mediate between complainant and defendant against who the complaint has been made, it required.
  • 5. GRC shall consider redressing of grievances within a reasonable time.
  • 6. The cell will give report to the authority about the cases attended to and seek guidance from the higher authorities if required.

Scope :

The students may lodge grievance about any academic and non- academic matters related to -

  • Timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination and scholarship related matters.
  • For dues and payments for various items from the library, hostels and other financial matters.
  • Certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers and any other offensive activity.

Procedure for lodging complaint :

  • The students can lodge their grievance through online mechanism in the link provided below-
    Click Here To Register Complaint
  • The students may feel free to drop the writing (can be anonymous if required) in the suggestion box.
  • The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.